Maximize Team Performance with Conversation Intelligence

Get the knowledge you need to improve productivity, effectiveness, and win rates — for you and the rest of the team.

When You Know,
You Grow

Conversation analysis and reporting shine a spotlight on your ability to engage and build trust with buyers. No matter if you’re a sales pro, a newcomer to the profession, or a leader, knowing the truth is crucial to leveling up and staying sharp.

Create Winning Playbooks

The days of guessing “what works” in sales are over. Take a few AI-reviewed conversations, then skim the transcripts to see what got positive responses from buyers (and what they didn’t like.) Do this on a regular basis to stay fresh on the best approaches.

Learn How Effective You Are

Nothing matters more to your success than engaging your buyer. That’s why you can measure your sales know-how by looking at your engagement scores: Call Score, Sentiment Score, and Opportunity Score.

Assess and Improve Productivity

Keep track of how many calls you made during a given time period and their duration with the User Activity Report.

And team leaders can:

View everyone’s user activity.
Compare against goals.
Assist team members proactively.
Ensure workloads are distributed evenly.

New Feature: Coaching

If you’re a manager or sales coach, you’ll love the Coaching Library. Review call transcripts to find snippets to use as teachable moments, then add those to the Coaching Library. Add your own comments and insights to assist one or more team member.

Sustainable Growth with Conversation Intelligence

Having access to clear, unbiased productivity and performance data is a true game-changer for sales teams. With managers knowing who to coach and why, plus reps getting real about their own strengths and weaknesses, upskilling is easier for all.